Discover our story
Explore the essence of Fragrance 2D Maxx Inc. We are dedicated to providing the finest scents that captivate your senses. Our commitment to quality and customer satisfaction is unmatched. Enjoy a wide selection of fragrances for all occasions. Experience luxury and elegance with every purchase. Our return policy ensures your confidence in every bottle.
RETURN POLICY
Our return policy for fragrance and hair care products is designed to ensure your satisfaction. If you are not completely happy with your purchase, you may return it within 30 days for a full refund or exchange. Please ensure that the products are unopened and in their original packaging. For any questions or assistance, feel free to contact our customer service team.
Ordering Information Center
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All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the US and UK we can provide a return label. There will be an additional $ 6.95 USD deduction from the refund, for label usage.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Also, we understand customers must open items before determining if they like it. As long as the item is not used in excess, you will get a full refund for it. If not, you will be subject to a partial refund.
Returns Should be sent to:
Fragrance 2D Max Inc Returns
Order # (Include your order number)
8 Mcelroy Way
Randolph, MA 02368
Sales Tax Information
State laws require that we collect applicable sales tax on orders shipped to addresses in the states of Arkansas, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, Washington, Wisconsin, Texas and Alabama. All orders outside of these states will not be charged.
Payment Options
We accept Visa, Mastercard, Discover, American Express, JCB, Paypal, Afterpay, Klarna and Apple Pay. Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in US Dollars.
Waiting List
If you see a product in our store that is out of stock, simply enter your email address and click "Notify Me". An email will be sent to you automatically as soon as we get the item back into stock.
Damage Claims
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
Cancellations
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they